CRAVE RESTAURANTS LTD

Last updated: April 2026

1. Understand how we use your information

CRAVE RESTAURANTS LTD ("we", "our", "us") is committed to protecting your personal data and respecting your privacy.

This privacy policy explains what information we may collect, how we use it, and your rights when you visit our website:

https://craverestaurant.co.uk/

2. Know who is responsible for your data

CRAVE RESTAURANTS LTD is the company responsible for this website and any personal data collected through it.

Company name: CRAVE RESTAURANTS LTD
Company number: 12538781
Address: 38 Commercial Rd, Exeter EX2 4AE

3. See what information we may collect

Depending on how you use our website, we may collect the following information:

Contact form enquiries

If you contact us through our website, we may collect:

• First name
• Last name
• Email address
• Phone number
• Your message

Newsletter sign-up

If a newsletter sign-up is available on the website, we may collect your name and email address so we can send you marketing emails and updates, where you have given your consent.

Table bookings

Bookings made through the website are handled by a third-party booking provider, DesignMyNight. When making a booking, personal information such as your name, contact details and booking information may be collected by them.

Please check DesignMyNight’s own privacy policy for full details of how they process your information.

Website usage information

We use Google Analytics to understand how visitors use our website. This may include information such as:

• Pages visited
• Time spent on the website
• Device type
• Browser type
• General location data

This information is typically collected in an aggregated or anonymised form and is used to help improve the website.

4. Find out how we use your information

We may use your information to:

• Respond to enquiries sent through our contact form
• Manage or support table bookings made through third-party systems
• Send newsletters or marketing emails where you have given consent
• Improve the performance, content and usability of our website
• Maintain the security and functionality of the website

5. Understand our legal basis for processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Legitimate interests – to respond to enquiries and improve our website
• Consent – where you sign up to receive newsletters or marketing emails
• Contract – where processing is necessary in relation to a booking or service request

6. Know how long we keep your data

We only keep personal data for as long as necessary for the purpose it was collected.

• Contact form enquiries are kept only for as long as needed to respond and deal with the enquiry
• Newsletter subscriber data is kept until you unsubscribe or ask for it to be removed
• Booking data is handled by DesignMyNight in line with their own retention policies

7. Manage your cookies and website tracking

Our website uses cookies and similar technologies to help the site function properly and to understand how visitors use it.

These may include Google Analytics cookies.

You can control or disable cookies through your browser settings. If a cookie banner is displayed on our website, you can also use that to manage your preferences.

8. Review the third-party services we use

We use a number of trusted third-party services to support the website, including:

• Google Analytics – to analyse website traffic and usage
• DesignMyNight – to handle table bookings
• Adobe Fonts – for website typography
• Elementor – for website content and design functionality
• Email marketing provider – if newsletter sign-up is enabled

These third parties may process your information in accordance with their own privacy policies.

9. Be assured we do not sell your data

We do not sell, rent or trade your personal data.

We only share personal data where necessary to operate the website, provide services, manage bookings, send communications you have requested, or comply with legal obligations.

10. Expect us to take security seriously

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing data online is completely secure, so we cannot guarantee absolute security.

11. Exercise your rights

Under UK data protection law, you may have the right to:

• Request access to your personal data
• Ask for inaccurate data to be corrected
• Request that your data is deleted
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

12. Contact us about privacy

If you have any questions about this privacy policy or want to exercise your rights, please contact us using the details below:

Email: Bryony.Deeprose@craverestaurant.co.uk

Address: 38 Commercial Rd, Exeter EX2 4AE

13. Check back for updates

We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations.

Any updates will be published on this page.